Bring Your Own KG: Self-Supervised Program Synthesis for Zero-Shot KGQA

We present BYOKG, a universal question-answering (QA) system that can operate on any knowledge graph (KG), requires no human-annotated training data, and can be ready to use within a day -- attributes that are out-of-scope for current KGQA systems. BYOKG draws inspiration from the remarkable ability of humans to comprehend information present in an unseen KG through exploration -- starting at random nodes, inspecting the labels of adjacent nodes and edges, and combining them with their prior world knowledge. In BYOKG, exploration leverages an LLM-backed symbolic agent that generates a diverse set of query-program exemplars, which are then used to ground a retrieval-augmented reasoning procedure to predict programs for arbitrary questions. BYOKG is effective over both small- and large-scale graphs, showing dramatic gains in QA accuracy over a zero-shot baseline of 27.89 and 58.02 F1 on GrailQA and MetaQA, respectively. On GrailQA, we further show that our unsupervised BYOKG outperforms a supervised in-context learning method, demonstrating the effectiveness of exploration. Lastly, we find that performance of BYOKG reliably improves with continued exploration as well as improvements in the base LLM, notably outperforming a state-of-the-art fine-tuned model by 7.08 F1 on a sub-sampled zero-shot split of GrailQA

Surveys without Questions: A Reinforcement Learning Approach

The 'old world' instrument, survey, remains a tool of choice for firms to obtain ratings of satisfaction and experience that customers realize while interacting online with firms. While avenues for survey have evolved from emails and links to pop-ups while browsing, the deficiencies persist. These include - reliance on ratings of very few respondents to infer about all customers' online interactions; failing to capture a customer's interactions over time since the rating is a one-time snapshot; and inability to tie back customers' ratings to specific interactions because ratings provided relate to all interactions. To overcome these deficiencies we extract proxy ratings from clickstream data, typically collected for every customer's online interactions, by developing an approach based on Reinforcement Learning (RL). We introduce a new way to interpret values generated by the value function of RL, as proxy ratings. Our approach does not need any survey data for training. Yet, on validation against actual survey data, proxy ratings yield reasonable performance results. Additionally, we offer a new way to draw insights from values of the value function, which allow associating specific interactions to their proxy ratings. We introduce two new metrics to represent ratings - one, customer-level and the other, aggregate-level for click actions across customers. Both are defined around proportion of all pairwise, successive actions that show increase in proxy ratings. This intuitive customer-level metric enables gauging the dynamics of ratings over time and is a better predictor of purchase than customer ratings from survey. The aggregate-level metric allows pinpointing actions that help or hurt experience. In sum, proxy ratings computed unobtrusively from clickstream, for every action, for each customer, and for every session can offer interpretable and more insightful alternative to surveys.Comment: The Thirty-Third AAAI Conference on Artificial Intelligence (AAAI-19

MedFilter: Improving Extraction of Task-relevant Utterances through Integration of Discourse Structure and Ontological Knowledge

Information extraction from conversational data is particularly challenging because the task-centric nature of conversation allows for effective communication of implicit information by humans, but is challenging for machines. The challenges may differ between utterances depending on the role of the speaker within the conversation, especially when relevant expertise is distributed asymmetrically across roles. Further, the challenges may also increase over the conversation as more shared context is built up through information communicated implicitly earlier in the dialogue. In this paper, we propose the novel modeling approach MedFilter, which addresses these insights in order to increase performance at identifying and categorizing task-relevant utterances, and in so doing, positively impacts performance at a downstream information extraction task. We evaluate this approach on a corpus of nearly 7,000 doctor-patient conversations where MedFilter is used to identify medically relevant contributions to the discussion (achieving a 10% improvement over SOTA baselines in terms of area under the PR curve). Identifying task-relevant utterances benefits downstream medical processing, achieving improvements of 15%, 105%, and 23% respectively for the extraction of symptoms, medications, and complaints.Comment: Accepted as Long Paper to EMNLP 202